Payment/s Stripe Information

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  1. Once you send a  request to a schoolRunner you will be making the payment for the period selected (using your credit/debit card via the STRIPE payment platform (stripe link).
  2. The SchoolRunner  must then accept your booking request. In the event that the request is rejected  by them or you decide to cancel the request, the amount paid will be refunded to your account (Stripe fees may apply).
  3. A request can be cancelled at any time by both parties (Parent or SchoolRunner). If the school run has not yet started, the parent will be fully refunded. If there have already been some school runs, you will only receive the proportional share of the remaining days booked.
  4. If a SchoolRunner does not accept your booking request, it will be automatically cancelled and refunded on the start date of your booking  request.
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  1. If the booking you have accepted is for less than 30 days, your payment will be received directly to the account provided approximately 24/72 hours after the request ends. E.g. You accept a booking for 7 days (April 10th to April 16th) you will get paid from the 17th of April onwards.
  2. If the booking is for more than 30 days,  payments will be made every 30 days to the schoolRunner (24/72 hours after each 30 days end).
  3. If a booking is, e.g. 40 days, you will receive the first payment after the first 30 days and the rest after the remaining 10 days.

Returns and cancellations SchoolRunTracker

When a payment is made, we place a hold/authorisation to ensure the SchoolRunner has sufficient time to approve your booking request. If this does not happen within the timeframe provided of 7 days (e.g.  if the Schoolrunner rejects the request or you wish to cancel it), we will process a full refund of the withheld amount.

If the hold period (normally 7 days) has expired and the schoolRunner has not accepted the request, we will automatically cancel it for you and refund the full amount.

If the schoolRunner accepts the request, the payment will be processed. From that point onwards, any cancellation by you will result in the loss of Stripe's and  SchoolRunTracker's payment handling fee and  handling costs.

If the schoolRunner accepts the payment, it will be processed. If the schoolRunner then cancels before the booking starts, you will lose Stripe's commission that covers the payment management process. However, to compensate, SchoolRunTracker will discount this charge from your next booking.

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